GCC

India hosts over 1,700 GCCs employing approximately 1.9 million professionals, making it the world's leading GCC destination. Unlike outsourcing, a GCC is a wholly owned subsidiary of the parent company, giving it full control over processes, talent, and intellectual property. GCCs in India typically focus on technology development, data analytics, finance and accounting, legal operations, customer support, and research and development. The model offers significant cost savings of 40 to 60% compared to equivalent onshore talent, access to a large English-speaking technical workforce, and the ability to operate across Indian Standard Time (IST) for follow-the-sun coverage. Major GCC hubs include Bengaluru, Hyderabad, Pune, Chennai, and Gurugram. GCCs are regulated as Indian companies and must comply with all applicable Indian labor laws, including provident fund, ESIC, gratuity, and professional tax obligations.

What is the difference between a GCC and outsourcing?

A GCC is a captive, wholly owned subsidiary of the parent company, giving it full control over talent, processes, and IP. Outsourcing involves contracting work to a third-party vendor. GCCs are preferred when strategic control, data security, and long-term capability building are priorities.

How many GCCs are in India?

India has over 1,700 GCCs employing approximately 1.9 million professionals. The GCC sector in India is growing at roughly 10-15% annually and is concentrated in cities like Bengaluru, Hyderabad, Pune, Chennai, and Gurugram.